Contact us

Welcome to Velaudr. We are dedicated to providing exceptional service for all your fashion needs, from elegant Evening Dresses to cozy Sweaters, Cardigans, Knit Tops, and classic Jeans. Your satisfaction is our priority. Please find our contact details and operational information below.

Customer Support

For any inquiries regarding orders, products, shipping, returns, or general assistance, our customer support team is here to help.

Email: [email protected]

We strive to respond to all email inquiries within 24-48 business hours.

Our Headquarters

Company Name：JUNYU GROUP CO., LIMITED
Company Address：FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL
Phone：+852 5147 9965

Please note: This is our corporate office address. For returns or exchanges, please refer to the instructions provided in our Refund policy.

Business Hours

Our customer support team operates during the following hours (Eastern Time):

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

We are closed on major national holidays.

Quick Assistance

Many common questions about sizing, shipping timelines, care instructions, and our policies are answered in our detailed FAQ section. You may find an immediate solution there.

Thank you for choosing Velaudr. We value your feedback and look forward to assisting you.