Faq
Orders & Shipping
How long does processing and shipping take?
All orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 5-10 business days, depending on your location. You will receive a shipping confirmation email with a tracking link once your order is on its way.
What are your shipping destinations and costs?
We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.
Can I modify or cancel my order?
We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the fulfillment process.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like evening dresses may have specific return conditions; please check the product description page for details.
How do I initiate a return or exchange?
To start a return or exchange, please email our support team at [email protected] with your order number and reason for return. We will guide you through the simple process and provide a return authorization and instructions.
When will I receive my refund?
Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.
Products & Sizing
How do I find the right size?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles (e.g., jeans, sweaters, and evening dresses).
How should I care for my Velaudr garments?
Care instructions are listed on the garment's label and on the product description page. We recommend following these instructions closely, especially for delicate knits (cardigans, knit tops) and special occasion wear (evening dresses), to ensure the longevity of your items.
Are your products true to the website images?
We make every effort to display product colors and details as accurately as possible. However, slight variations may occur due to individual monitor settings. If you have specific concerns about a product's material or color, please contact [email protected] before purchasing.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.
Is my payment information secure?
Absolutely. Our checkout process uses SSL encryption and complies with PCI-DSS standards. We do not store your full payment card details on our servers.
Contact & Support
How can I contact customer service?
For any questions not covered here, our dedicated support team is ready to assist you. Please email us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.